jetwen Privacy Policy

jetwen ("we", "us", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy ("Policy") informs you — whether a registered or unregistered user of jetwen — about what types of personal information we collect, for what purposes we use it, and how we keep that information secure.

By using the jetwen website or accessing any of our services, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy should be read together with jetwen's Terms and Conditions and Responsible Gaming policy.

jetwen collects user information in a number of ways. The main categories of information are described below:

2.1 Registration and Identity Information

• Full name (first name and last name)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method (partial account number for bKash, Nagad, or Rocket)
• Transaction reference number

2.3 Technical and Device Information

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device identifier (Device ID)
• Cookies and session data

2.4 Gaming Activity Information

• Betting history and win/loss records
• List of games played and duration
• Session logs and activity patterns

2.5 Communication Information

• Live chat messages and email correspondence
• Records of conversations with the support team
• User complaints and feedback

jetwen uses the information collected for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to keep your account active and secure, to verify login authenticity, and to process payments.

3.2 Identity and Age Verification

jetwen ensures that all users are at least 21 years of age. The date of birth provided at registration is used for this purpose.

3.3 Fraud Prevention and Security

Your activity data is reviewed to detect and prevent unauthorized access, multiple account registrations, money laundering, and other fraudulent activity.

3.4 Responsible Gaming

This information is used to analyze gaming behavior patterns, identify potentially problem players, and provide the necessary support.

3.5 Customer Service Improvement

Information is used to properly resolve your complaints and questions, and to improve our 24/7 Bengali-language live chat service.

3.6 Technology and Platform Development

Technical data is analyzed to improve the website's functionality, speed, and user experience.

jetwen never sells your personal information. However, in certain circumstances information may be shared with trusted third parties:

• Payment processors: Minimum necessary financial information to verify and complete bKash, Nagad, and Rocket transactions.
• Game providers: Session tokens required to manage gaming sessions, shared with our partner game developers including Pragmatic Play, PG Soft, JILI, and Spribe.
• Legal obligations: Relevant information may be disclosed if a valid order is received from a competent court or regulatory authority.
• Technology service providers: Contracted companies providing server hosting, cybersecurity, and analytics services — they may use this information only for the specified purpose.

Your information is not shared with any third party beyond the cases listed above.

The jetwen website uses various types of cookies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Necessary to maintain login sessions and ensure security. These cannot be disabled.
• Functionality cookies: Used for language preferences, layout settings, and other personalized experiences.
• Analytics cookies: Help us understand which pages of our website are visited most and how they are used.

5.2 Cookie Controls

You can block or delete many cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the service to not function properly.

jetwen follows the highest industry standards to keep your personal and financial information secure. The key elements of our security framework are:

• SSL encryption: Every connection between the website and server is secured with TLS/SSL encryption.
• Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access controls: Only authorized staff have access to specific data, and every access is logged.
• Regular security audits: Security reviews are conducted regularly to identify system vulnerabilities.
• Data backups: Regular backups of data are stored in a secure location.
• Firewall and DDoS protection: Server infrastructure is protected with advanced technical defenses.

While we make every effort to ensure the highest level of security, it must be acknowledged that transmitting information over the internet is not completely risk-free. You voluntarily assume the risk of providing information.

jetwen does not retain your information beyond what is necessary. The retention policy is described below:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information required to meet legal and regulatory obligations is retained for a specified period.
• Financial transaction records: Retained for the long term for accounting and legal compliance purposes.
• Log files: Technical logs are kept for a limited time for security purposes and are then automatically deleted.

As a jetwen user, you have the following rights regarding your own information:

8.1 Right to Access

You may contact our support team to find out what information we hold about you.

8.2 Right to Correction

If any information on your account is incorrect or incomplete, you may request a correction.

8.3 Right to Deletion

Where there is no legal obligation to retain it, you may request that your personal information be deleted. However, financial transaction records may need to be retained in accordance with applicable law.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly in relation to the sending of marketing messages.

To exercise any of the above rights, please contact our customer service team.

jetwen strictly refrains from providing services to anyone under the age of 21. Our platform is intended for users aged 21 and above only.

If we become aware that a minor has accidentally registered, we will immediately close that account and delete all associated information.

If a parent or guardian believes their child is using our platform, please notify our support team and we will take immediate action.

jetwen reserves the right to update this Privacy Policy at any time. When significant changes are made, we will:

• Publish a prominent notice on the website.
• Notify registered users by email.
• Update the "Last updated" date at the top of the page.

If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: